Level-Up Games prints your customized order as soon as they come in, so we unfortunately cannot offer refunds or size replacements. However if there’s something wrong with your order (i.e. misprint or issue with your item), please follow the instructions below.
Although we’ve never had severe misprints get shipped to your doorsteps as they all get screened during our QA process, if you notice a misprint or a damage in your item, we will happily replace it for you.
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you notice a misprint or an issue with the product you have received, please let us know by contacting us at email@example.com with your order number and photos of the wrong/damaged items, and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at firstname.lastname@example.org within 4 weeks after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. Please contact us with your correct address at email@example.com and we will reship the order to the updated address.