FAQ
General Questions:
Q: What is Level Up Games
A: Level Up Games, LLC is a premier destination for collectors and enthusiasts to acquire authentic trading cards, serving as your trusted source to enhance and expand your valued collection.
Q: How can I contact Level Up Games for partnership opportunities?
A: Please reach out to us via email at greg@levelupgames.shop.
Q: Where should I go if I have a question not addressed here?
A: Please feel free to contact us at support@levelupgames.shop.
Shipping & Handling:
Q: When can I expect my items to be shipped after payment?
A: Items will be shipped out same or next day!
Q: What is your return policy?
A: Our Returns Policy at Level Up Games, LLC:
We understand that situations may arise where a return is necessary. We accept returns for most of our products, provided they are in their original condition with unopened packaging. Sealed products must remain sealed, and single cards must be returned in the same condition. To initiate a return, please ensure it is done within 14 days from the date of purchase.
How to Initiate a Return:
To return a product, simply contact us at support@levelupgames.shop, and we will assist you through the necessary steps.
Refund Process:
Upon acceptance of your return, you will receive a refund for the purchase price of the product, with any applicable return processing fees deducted. Please note that original shipping fees will only be refunded in cases where the return is due to an error on the part of Level Up Games, LLC.
Q: Where are the items shipped from and how fast do you ship?
A: All items listed will be shipped from Pennsylvania, we ship 6 days a week and your order will go out the same or next day, typically orders placed before 2PM EST ship the same day.