Level Up Games FAQ

This page answers common questions about shopping, shipping, buying, and trading with Level Up Games. If you do not see your question answered here, feel free to reach out and we will be happy to help.

General Questions

What is Level Up Games?

Level Up Games, LLC is a trusted destination for collectors looking to buy authentic trading cards and sealed products. We specialize in Pokémon TCG singles and a wide selection of sealed English and Japanese products, along with collectibles to help you grow and enjoy your collection.

How can I contact Level Up Games for partnership opportunities?

For partnership or business inquiries, please email us at greg@levelupgames.shop.

What if I have a question not answered here?

You can contact us anytime at greg@levelupgames.shop, or message us on Facebook, and we will be happy to assist.

Is Level Up Games sometimes searched for as “LVL Up Games”, “Level Up Gaming” or "Levelup cards?

Yes. Some customers search for Level Up Games using shortened or alternate spellings such as “LVL Up Games”, “Level Up Gaming" or "Levelup cards." Level Up Games is a Pokémon Trading Card Game retailer based in Shippensburg, Pennsylvania, offering Pokémon singles, sealed products, and graded cards both online and through local in-store pickup.

Shipping and Handling

When will my order ship?

Orders typically ship within 1 to 2 business days. We ship six days a week from Pennsylvania.

What is your return policy?

All sales are final. We do not accept returns or exchanges. For manufacturer defects or product issues, please contact the manufacturer directly. Click here to see our complete store policies.

Where do orders ship from?

All orders are shipped from Pennsylvania.

What if my package is lost or stolen?

Once a package is marked as delivered, Level Up Games is not responsible for theft or loss. If a package is lost during transit and the shipping label was purchased through us, we will assist with filing a claim. Please contact us within 48 hours of the last tracking update.

Do you offer free shipping?

Yes. Orders over $100 qualify for free standard shipping within the United States.

Buying and Trade Questions

How long does the inspection process take?

Once we receive your cards, they are typically inspected within 24 hours. Payment or store credit is usually issued within 24 to 48 hours after inspection.

Can I trade sealed products?

Yes. We accept some sealed products. Please send photos in advance and we will provide an offer based on current market value.

Can I cancel a trade after shipping my cards?

If you wish to cancel a trade, please notify us before shipping. Once cards arrive at Level Up Games, the trade or purchase will proceed as originally agreed.

What items are you not currently accepting?

We are not accepting bulk cards or code cards at this time. Accepted items may change based on demand. Please refer to our trade rates page for the most current information.

Do you accept damaged or heavily played cards?

We typically do not accept damaged or heavily played cards. If you are unsure about condition, you may send photos and we will evaluate them on a case-by-case basis.

How does store credit work?

Store credit has no cash value, is non-transferable, and may only be used toward purchases made at Level Up Games, both online and in store.

Can I reserve or place an item on hold?

We do not place items on hold. All items are sold on a first-come, first-served basis. However, items purchased online for in-store pickup will be held for you until pickup during posted business hours. See In-Store Pickup.

Last Updated: 12/16/2025