Guaranteed Authentic Pokémon Cards & Collectibles
Our Authenticity Guarantee
Every product sold by Level Up Games is guaranteed authentic. This guarantee applies to all items we carry, not just Pokémon products.
Authenticity is a core part of how we operate. Whether purchasing trading cards, sealed products, collectibles, or accessories, customers should have complete confidence in what they are buying.
What Guaranteed Authentic Means
Guaranteed Authentic means that all products sold by Level Up Games are verified to be genuine, officially produced items unless clearly stated otherwise.
This guarantee applies to:
How We Verify Products
Before items are offered for sale, we evaluate authenticity using industry-standard practices and experience. Verification may include:
Licensed vs Unlicensed Products
In some cases, we may carry items that are not officially licensed by the original brand owner. When this occurs, it will always be clearly stated in the product description.
Examples of unlicensed or novelty items may include fan-made or parody products such as (Eif Baby, Pokéderp, etc.).
These items are never represented as official merchandise and are labeled transparently so customers can make informed purchasing decisions.
Foreign-Language Product Authenticity
We carry select foreign-language products, including Japanese, Korean and Chinese releases. These items are subject to the same verification standards as English products.
Chinese Pokémon cards may be produced in Simplified Chinese or Traditional Chinese formats. We verify sourcing, packaging, and print characteristics before offering these products for sale.
International Products You Can Trust
We proudly carry Pokémon products from multiple regions, including English, Japanese, and Chinese releases. International products can be especially confusing for collectors, which is why we take extra care when sourcing and verifying these items.
We Stand Behind What We Sell
In the rare event that an item purchased from Level Up Games is verified as not authentic, we stand behind our promise and will make it right. This may include a refund, replacement, or store credit depending on the situation.
We stand behind what we sell because trust and transparency are essential to long-term collecting relationships.
Our Promise to Collectors
If you ever have questions about a product's origin or authenticity, we are happy to help. Our goal is long-term trust, not short-term sales.
