Level Up Games · Level Up Rewards

Level up every time you shop

Earn XP online and in store, rank up from Player to Legend, and turn your XP into coupons or gifts and earn free items.

Join now Sign in

How it works

Three steps, no catch.

  1. JoinCreate a free account online, or ask us at the counter.
  2. EarnCollect XP every time you shop with us, online or in store.
  3. RedeemTurn your XP into coupons, gift cards or free items.

Ways to earn

More ways to collect XP.

200 XPper $1 you spendOnline and in store, on every order.
1,000 XPfor joiningCreate an account to start earning.
1,000 XPfor completing your profileAdd your name, birthday and what you collect.
2,500 XPon your birthdayEvery year, once your birthday is on file.
10,000 XPper friend you referThey get $5 off their first order.
×2in your birthday weekOn every order from 3 days before your birthday to 3 days after.
+1,000 XP eachPre-order bonusPer item: Pre-Order.
50 XPper $1 of trade-insWhen you take store credit for your trade-in.
2,500 XPfor a 4-week streakOrder or check in at an event every week, and again every time the streak keeps going.
1,500 XPFacebook followAsk us in store.
1,500 XPInstagram followAsk us in store.
30,000 XPLeft a reviewAsk us in store.

Rewards

Spend your XP on these. Rewards never expire and work online and in store.

10,000 XP$1 coupon
50,000 XP$5 coupon
100,000 XP$10 coupon
150,000 XP$15 coupon
200,000 XP$20 coupon
250,000 XP$25 coupon
500,000 XP$50 coupon
750,000 XP$75 coupon
1,000,000 XP$100 coupon

VIP tiers

Your tier goes up as you shop with us, and higher tiers earn XP faster on every order.

PlayerStandard XP
Challenger×1.25 XP
Veteran×1.5 XP
Champion×1.75 XP
Legend×2 XP

This month's quests

Finish a quest for bonus XP. New quests every month.

🎮 +2,500Event Participant Check in at 2 events
🛍️ +2,000Back Again Place 2 orders this month
🔄 +1,500Trade Month Trade in with us this month

Punch cards

Every purchase that counts adds a punch, online or in store. Fill the card and the reward is yours.

🎴 7Nexus Night Buy Nexus Night Entry. Reward: Free Riftbound Pre-Rift Box

Badges

Collect badges for the things you do with us.

First Haul Placed your first order +1,000 XP
Regular Placed 10 orders +5,000 XP
Loyal Trainer Placed 25 orders +10,000 XP
Super Fan Placed 50 orders +15,000 XP
Power-Up Ordered during an XP event
League Regular Checked in to 5 league nights +5,000 XP
League Veteran Checked in to 25 league nights +15,000 XP
Pizza Party Came to Pizza & Pokémon +1,000 XP
Event Goer Checked in at 10 events +5,000 XP
Tournament Champion Won a store tournament +10,000 XP
First Trade Traded in with us for the first time +1,000 XP
Trader Traded in with us 5 times +5,000 XP
Deal Maker Traded in with us 15 times +10,000 XP
Trade Master Traded in with us 25 times +15,000 XP
Recruiter Referred 3 friends +10,000 XP
Gym Leader Referred 10 friends +25,000 XP
Pull of the Day Pulled an SIR/SAR or higher in the shop +2,500 XP
Reviewer Left us a review
Collector ID Completed your profile +2,000 XP
Cashed In Redeemed your first reward
Anniversary Member for a year +5,000 XP
Two-Year Club Member for two years +10,000 XP
On Fire Visited 4 weeks in a row
Quest Master Finished 5 monthly quests +5,000 XP
Season Finisher Reached the last level of a season +10,000 XP

Refer a friend

Give your friends $5 off their first order. You get 10,000 XP when they order.

Join to get your link

Questions

How do I earn XP?

You earn 200 XP for every $1 you spend, online or in store. Make sure you're signed in online, or give your name at the counter.

How do I use my XP?

Open the rewards window on our site or ask at the counter. Pick a reward and it's applied to your order. Rewards start at 10,000 XP.

Do my XP or rewards expire?

No. Your XP and any rewards you've redeemed stay on your account until you use them.

Can I use rewards in store?

Yes. Rewards work online and at our register, and a reward you redeem online can be used in store (and the other way around).

How do VIP tiers work?

Your tier goes up as you shop with us. Higher tiers earn XP faster on every order. Tiers never go down.

What are badges?

Badges are milestones for the things you do with us, like orders, events and trade-ins. Some come with bonus XP. See yours under Your progress.

Can I get a gift card instead of a coupon?

Yes. Every reward can be taken as a coupon or as a gift card for the same amount. Use it yourself or give it to someone.

What's the want list?

Your wish list for our shop: tap the ♡ on any product to save it, whether you're saving up for it or it's sold out. When something sold out comes back in stock, we'll let you know.

How do I get restock alerts?

Turn on email alerts on your want list page (you need to be subscribed to our emails), or turn on notifications in our app. You'll hear about restocks, rewards that are ready, and your birthday bonus.

Is there an app?

Yes. On your phone, open our site and tap "Get the app" on the rewards page. On Android it installs in one tap; on iPhone, tap Share, then Add to Home Screen. Then turn on notifications from the Want list & tools tab.

Can I give my XP to someone?

Yes. Send XP to another member from the rewards page (or ask us in store). They need an account.

How does refer-a-friend work?

Share your link. Your friend gets $5 off their first order, and you get 10,000 XP once it's paid.

Program terms

Joining

  • Level Up Rewards is free. Members need a customer account with Level Up Games (online or set up at our counter). One account per person.
  • Your XP belong to your customer account. To earn and redeem online, sign in with the email on your account. No email on your account, or not sure which one you used? Ask us and we'll add or update it.
  • New members get 1,000 XP once, for joining.
  • Completing your profile (name, birthday and what you collect) earns 1,000 XP once.

Earning XP

  • You earn 200 XP for every $1 spent, online or in store, on the order subtotal after discounts, before tax and shipping.
  • XP are usually added within a few minutes of your order. Orders must be on your customer account: sign in online, or give your name at the counter. XP can't be added later to orders that weren't on your account, except at our discretion.
  • Orders placed before October 7, 2026 don't earn XP in Level Up Rewards.
  • Returns and refunds take back the XP the refunded items earned (at the same rate they were earned). If that would go below zero, your balance stops at zero.
  • Pre-order bonus: +1,000 XP per eligible item, on top of the normal XP.

VIP tiers

  • Your tier is based on your total spend with Level Up Games (online and in store). Tiers go up as you shop and never go down.
  • 🎮 Player: everyone starts here, earns ×1 XP on orders.
  • ⚔️ Challenger: from $250 spent, earns ×1.25 XP on orders.
  • 🛡️ Veteran: from $1,000 spent, earns ×1.5 XP on orders.
  • 🏆 Champion: from $2,500 spent, earns ×1.75 XP on orders.
  • 👑 Legend: from $5,000 spent, earns ×2 XP on orders.
  • Tiers only change how fast you earn XP on orders. Every member gets the same rewards, events and prices.

Bonus events and multipliers

  • Points events (like a Double XP Weekend) multiply the XP earned on orders placed during the event's dates (in our local time). Events stack with your VIP tier.
  • Birthday week: orders from 3 days before to 3 days after your birthday earn ×2 XP. Your birthday must be on your account before the order.
  • Combined limit: your tier, events and birthday week multiply together, but an order never earns more than ×4 (Legend: ×6) the normal XP. Product bonuses (like the pre-order bonus) get the same multiplier, up to the same limit.

More ways to earn

  • Birthday bonus: 2,500 XP once a year, around your birthday. Add your birthday to your account to get it; changing it later doesn't give a second bonus that year.
  • Refer a friend: your friend gets $5 off their first order with your link, and you get 10,000 XP once it's paid. New customers only; no referring yourself or a second account.
  • Trade-ins: 50 XP per $1 of trade value taken as store credit or trade (cash trade-ins don't earn XP).
  • Facebook follow: 1,500 XP, once per member, given in store.
  • Instagram follow: 1,500 XP, once per member, given in store.
  • Left a review: 30,000 XP, once per member, given in store.
  • Events: checking in at our events with the event's QR code can earn XP and badges, once per event.
  • Visit streak: an order or event check-in in 4 weeks in a row (Monday to Sunday) earns 2,500 XP.
  • Badges and monthly quests: some come with bonus XP. Badges earned from activity before Level Up Rewards started are shown without bonus XP.

Rewards

  • Turn XP into coupons: $1 for 10,000 XP, $5 for 50,000 XP, $10 for 100,000 XP, $15 for 150,000 XP, $20 for 200,000 XP, $25 for 250,000 XP, $50 for 500,000 XP, $75 for 750,000 XP, $100 for 1,000,000 XP. Any of these can be taken as a gift card for the same amount instead.
  • Coupons are single-use, tied to your account, and work online or at our register.
  • Redeemed coupons and your XP don't expire. Once redeemed, XP can't be turned back, and a coupon can't be exchanged for cash.
  • Gift cards from Level Up Rewards work like any Level Up Games gift card and can be given to someone else.

Your balance

  • XP have no cash value and can't be sold or bought.
  • You can send XP to another member (they need an account with that email or phone): at least 1,000 XP per send, up to 3 sends a day. Sent XP can't be taken back.
  • Duplicate accounts: if you have more than one account, ask us and we'll combine them. Closing or deleting your account removes its XP and coupons.

Fair play

  • We may fix mistakes (in either direction) and remove XP, coupons or badges gained through fraud, abuse, chargebacks or orders that are cancelled or not paid.
  • We may change or end Level Up Rewards, its rates or its rewards, and will post notice on our website before big changes.
  • Questions? Ask at the counter or send us a message.

Rewards by CounterQuest